Question 1

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay. Your card is charged when the order is placed.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

Email support@zunovadecor.com as soon as possible with your order number. We process orders quickly, so if your order has already been fulfilled and shipped we cannot guarantee changes or cancellation.

Question 3

Is checkout secure?

Accepted Answer

Yes. Checkout is hosted by Shopify on encrypted, PCI-compliant infrastructure. We never see or store full card numbers.

Question 4

Do you charge sales tax?

Accepted Answer

We collect sales tax in the US where required.

Question 5

Is shipping really free?

Accepted Answer

Yes — eligible orders ship free. See our Shipping & Returns page for details.

Question 6

How long does delivery take?

Accepted Answer

Orders are processed in 2–4 business days, then arrive in 7–15 business days for most destinations. Larger fixtures or remote areas may take up to 20 business days.

Question 7

Where do you ship?

Accepted Answer

United States only. Some remote postal codes may not be serviceable; if yours isn't, we'll refund you in full before processing the order.

Question 8

How do I track my order?

Accepted Answer

Use the tracking link in your shipping confirmation email — it goes straight to the carrier with live updates. If you can't find the email, contact support@zunovadecor.com with your order number and we'll resend it.

Question 9

How do you communicate with customers?

Accepted Answer

All order updates, shipping confirmations, tracking numbers, and claim replies are sent to the email you used at checkout. We don't use SMS or apps — everything is by email.

Question 10

What is your refund window?

Accepted Answer

We do not accept returns or exchanges — please be sure of your purchase before ordering. We only issue refunds for damaged, wrong, or significantly delayed orders, which are reviewed individually and, once approved, refunded on us.

Question 11

My item arrived damaged. What do I do?

Accepted Answer

Open a claim on our refunds & damage page within 7 days of delivery with clear photos. Approved cases are resolved with a free replacement or refund — you usually don't need to ship anything back.

Question 12

How long do refunds take?

Accepted Answer

Every request is reviewed individually. Approved refunds usually appear on your original payment method within 5–10 business days, depending on your bank.

Question 13

Are your outdoor lights weather-resistant?

Accepted Answer

Yes. All outdoor pieces are rated for exterior use. Each product page lists the IP rating so you can confirm it suits your install location.

Question 14

Do I need an electrician?

Accepted Answer

Many fixtures come with clear instructions and can be installed by a handy homeowner if you are comfortable with basic wiring. For hardwired ceiling fixtures, chandeliers, and wall lights, we recommend having a licensed electrician install them for safety and code compliance. Plug-in table and floor lamps are ready to use out of the box.

Question 15

Which bulbs do your fixtures take?

Accepted Answer

The base type (E26, E12, GU10, integrated LED, etc.) and maximum wattage are listed in the specifications on each product page.

Question 16

Do your solar lights work in shade?

Accepted Answer

Solar pieces need a few hours of direct or strong indirect sunlight per day for a full charge. Heavy shade will reduce runtime.

Question 17

Are your fixtures dimmable?

Accepted Answer

Many are — dimmability and the recommended dimmer type are listed on each product page. Always pair LED fixtures with LED-compatible dimmers.

Frequently asked questions.

Orders & payment

Shipping & delivery

Refunds & damage claims

Product & installation