Shipping & Refunds

Shipping is included at checkout on eligible orders within the United States — no minimum, no surprise fees. Some remote postal codes may not be serviceable; if yours isn't, we'll refund you in full before processing the order.

Orders go through verification, quality check, and packaging within 2–4 business days of being placed. Once your order ships, you'll receive an email with the carrier and tracking number. If you have not received tracking within 6 business days, email support@zunovadecor.com with your order details and we'll look into it.

Standard delivery takes 7–15 business days from dispatch for most destinations. Larger fixtures (chandeliers, floor lamps) and remote addresses can take up to 20 business days. We rely on partners like USPS, UPS, FedEx, and DHL; transit times outside our control (weather, public holidays) are not grounds for a full refund unless the order arrives later than 45 business days from dispatch with no tracking movement.

Depending on stock, your order may ship from a domestic warehouse or directly from the producer. Either way, the price you see at checkout is the price you pay — we cover shipping.

Orders shipped within the United States include applicable sales tax where required. The price you see at checkout is the price you pay.

Open the tracking link in your shipping confirmation email — it goes directly to the carrier (UPS, USPS, FedEx, or DHL) with live updates. If you can't find the email, message support@zunovadecor.com with your order details and we'll resend it.

Please double-check your shipping address at checkout. If you spot a mistake, contact us immediately at support@zunovadecor.com and we'll do our best to update it before it ships. Packages that are returned to sender because of an incorrect or incomplete address are not eligible for a refund; the carrier's return shipping cost is deducted from any resolution we can offer, and we cannot guarantee a refund in these cases.

We do not accept returns, exchanges, or send-back requests. We issue refunds only when your order arrives damaged, with the wrong item or finish, missing parts, or is significantly delayed.

To be eligible, open a claim within 7 days of delivery on our refunds & claims page with clear photos, a short video, or tracking evidence showing the issue. Each request is reviewed individually. We cannot guarantee a refund on every claim, but approved claims are resolved without requiring you to ship anything back.

• Damaged, defective, or broken items.
• Incorrect item, size, color, or finish received.
• Missing parts or hardware.
• Orders that arrive more than 45 business days after dispatch with no tracking movement.
• Claims opened within 7 days of delivery with supporting evidence.

• Change-of-mind or "no longer needed" requests.
• Used, installed, or assembled items.
• Claims opened after 7 days of delivery.
• Sale items, gift cards, and customized or made-to-order pieces.
• Damage to the outer shipping box only — the product inside is what counts.
• Minor cosmetic variation that doesn't affect function (grain, finish tone).
• Packages returned to sender due to a customer-side address error.

If tracking has not updated for 10+ business days, or shows "delivered" but the package isn't there, contact us so we can open an investigation with the carrier. We'll issue a refund once the carrier confirms the loss.

Use the refund & damage form with your order number and any supporting photos. We reply within one business day.